Back Office Support Officer

PRESTIGE FURNITURES

We’re Hiring: Back Office Support Officer
📍 Location: Maseru, Lesotho
📅 Application Deadline: 07 April 2025
📧 Submit Applications To: [email protected]

About the Role

Prestige Furnitures is looking for a highly organized and detail-oriented Back Office Support Officer to join our growing team. This position is key to ensuring smooth internal operations, high-quality service delivery, and efficient resolution of customer issues. The successful candidate will play a central role in supporting the customer-facing teams by handling administrative functions, data management, and reporting.

This is an excellent opportunity for a motivated professional who is passionate about efficiency, service quality, and teamwork in a fast-paced business environment.

Key Responsibilities

• Manage and resolve escalated customer queries, ensuring prompt and effective follow-up

• Perform accurate data entry and update customer profiles in company systems

• Conduct quality control checks on service interactions and provide performance feedback to agents

• Compile and analyze operational reports, identifying trends and improvement opportunities

• Work closely with cross-functional teams to improve back-office processes and workflow efficiency

• Monitor task completion timelines, ensuring team output aligns with service standards

• Maintain up-to-date documentation and adhere to company policies and compliance protocols

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• Support the supervision of small teams and assist with workflow coordination when required

Minimum Requirements

• A diploma or equivalent qualification in communications, business administration, or a related field

  
  
  

• Proven experience in a back-office support or administrative role, preferably within a call center or customer service setting

• Proficiency in Microsoft Office, especially Excel and Word

• Strong organizational skills and ability to manage multiple priorities simultaneously

• High attention to detail, accuracy, and process compliance

  
  
  

• Ability to work independently and as part of a team

• Flexibility to adapt to evolving tasks and priorities

  
  
  

• Experience in team supervision or coordination is an added advantage

Ideal Candidate Attributes

• Analytical mindset with the ability to interpret data and suggest improvements

• Clear and effective communicator with strong written and verbal skills

• Results-driven with a focus on timely task execution

• Able to maintain confidentiality and handle sensitive information with discretion

• Committed to continuous improvement and professional development