Shared Services Senior Industrial Relations Officer

Position: Shared Services Senior Industrial Relations Officer
📍 Location: SBV Services Lesotho & Security Unlimited
📩 Email Applications To: [email protected]
🗓 Closing Date: Not specified – Apply as soon as possible

🧾 Primary Purpose of the Role

The Senior Industrial Relations Officer will be responsible for implementing proactive industrial relations (IR) strategies to maintain a positive labour climate, offer expert IR advice, manage union engagements, resolve disputes, and represent the company at the Directorate of Dispute Prevention and Resolution (DDPR).

🔑 Key Responsibilities

Industrial Relations Advisory & Support

• Guide management on IR processes, labour law, union interactions, and disciplinary matters.

• Facilitate IR training sessions (disciplinary hearings, company representation, onboarding).

• Review and draft contracts and support policy development aligned with Lesotho labour legislation.

Union Engagement & Conflict Resolution

• Partner with management to engage with unions and resolve disputes.

• Represent the company in DDPR cases, preparing documentation and witness briefings.

• Investigate employee grievances and misconduct, provide case feedback and advice.

Employee Relations Strategy

• Contribute to union strategy, shop steward relations, and IR climate analysis.

• Drive consistent communication and facilitate forums on labour-related concerns.

Reporting & Data Management

• Maintain IR administration systems and generate trend-based IR reports.

• Analyze internal labour relations trends and implement proactive measures.

  
  
  

Leadership & People Development

• Drive team performance, morale, and development.

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• Collaborate on performance management, training, and succession planning initiatives.

• Lead transformation and change initiatives supporting company culture and goals.

📚 Minimum Requirements

Education & Qualifications

• Bachelor’s Degree in:

  
  
  

  • Human Resources

  • Industrial Relations

    
    
    

  • Labour Law

  • OR Equivalent qualification

• Verified by the Council of Higher Education (CHE)

Experience

• 5+ years in a unionized industrial environment (preferably security/logistics/manufacturing)

• 2+ years representing employers at the DDPR

• In-depth knowledge of Lesotho labour law

  
  
  

🧠 Key Competencies

• Critical Thinking & Problem Solving

• Communication & Social Intelligence

• Negotiation & Inclusivity

• Resilience & Adaptability

  
  
  

• Corporate Governance & Accountability

🔔 Note: Only shortlisted candidates will be contacted. Apply early to avoid disappointment.

💼 Be a key player in shaping industrial harmony and driving impactful labour relations at SBV Services Lesotho & Security Unlimited.