About the Company
Letshego Financial Services Lesotho is part of the Letshego Group, a leading pan-African inclusive finance organization. We provide accessible financial solutions across Africa, driving financial inclusion and socio-economic development through affordable financial products tailored to underserved populations.
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Now Hiring: Applications Support Officer
đź“Ť Location: Maseru, Lesotho
đź“‘ Contract Type: Permanent
đź“… Closing Date: 24th June 2025 at 17:00hrs
Main Purpose of the Role
The Applications Support Officer is a key member of our IT operations team, responsible for providing technical support—primarily Level 2—for loan management and financial software applications. This role includes troubleshooting incidents, performance monitoring, collaborating with developers and vendors, supporting integration processes, and enhancing system functionality and security.
Position Requirements
Education:
-
BSc. in Software Engineering, Computer Science, B.Eng. in Computer Systems, or an equivalent IT-related degree.
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Experience:
- Minimum of 2 years working in Business Applications Support, ideally within the financial sector.
- Experience with core banking systems, micro-loan platforms, or financial inclusion technologies is highly preferred.
Knowledge:
- Strong understanding of Software Development Lifecycles (SDLC), Incident Management, and Database Principles.
- Familiarity with Micro-Finance regulatory standards and data protection.
Skills:
- Proficient in identifying and resolving software-related incidents promptly.
- Strong technical communication skills (both verbal and written).
- Knowledge of API integrations and automation tools.
- Ability to document processes and maintain knowledge bases.
- Understanding of mobile payment systems and credit scoring tools.
Core Responsibilities:
- Provide Level 1 and Level 2 technical support for financial and loan management systems.
- Troubleshoot incidents affecting customer transactions and backend processing.
- Monitor application performance and ensure system security.
- Coordinate issue resolution with internal IT and third-party vendors.
- Assist with patch management, testing, upgrades, and deployment.
- Maintain documentation of troubleshooting steps, changes, and processes.
- Facilitate integration with mobile money platforms and reporting tools.
- Support compliance audits, business continuity, and DR plans.
- Train staff on system features, usage protocols, and best practices.
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- Job Application Details Qualified and interested candidates should send the following documents: Application letter Curriculum Vitae (CV) Certified copies of academic certificates Submit via email: [email protected] Or hand-deliver to: Executive Building, opposite LPPA, along Pioneer Road, Maseru, Lesotho Deadline: Monday, 24th June 2025 at 17:00hrs Disclaimer Only shortlisted applicants will be contacted. Letshego Financial Services Lesotho reserves the right to make an appointment or decline to fill the position. No late submissions will be accepted.
