About the Company
The Land Administration Authority (LAA) is a statutory body responsible for managing land registration, supporting efficient and secure land transactions, and improving service delivery related to land records in Lesotho. LAA offers a competitive salary and benefits, with a focus on professionalism, transparency, and service excellence.
Organization: Land Administration Authority (LAA)
Location: Maseru
Application Deadline: Friday, 27th June 2025
Language Requirement: Proficiency in Sesotho and English
Job Scope
The Customer Services Assistant supports customer service operations by providing front-line technical and administrative assistance to both internal staff and external clients.
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Join NowKey Duties & Responsibilities
- Guide customers on land registration procedures
- Provide accurate information and assist with inquiries
- Record and resolve client complaints professionally
- Maintain up-to-date records of land transactions
- Support communication between departments
- Stay informed about updates in LAA services
Key Result Areas
- Prompt and accurate customer support (in-person and via telephone)
- Clear communication with staff and external clients
- Secure and efficient record-keeping
- Compliance with accounting and service procedures
- Collaboration with other departments such as Finance
Skills Required
- Excellent communication and service skills
- Computer literacy
- Ability to work independently and follow procedures
Qualifications & Experience
Minimum Qualification:
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Diploma in Office Administration, Public Administration, Customer Services, or Business Management
Experience:
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Minimum 2 years in customer support or administrative services
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Join NowMore Information
- Job Application Details Send your application including: Completed application form (download from www.laa.org.ls) Cover letter Curriculum vitae Three references Email to: [email protected] For queries: 22216400 Important: If you do not receive a response by 11th July 2025, please consider your application unsuccessful.
