Enterprise Support Manager – T-Connect

Job Title: Enterprise Support Manager
Company: T-Connect
Location: Lesotho
Application Deadline: 9 June 2025 at 12 PM
Employment Type: Full-Time

About the Role

T-Connect is seeking a skilled and motivated Enterprise Support Manager to oversee the delivery of enterprise-level support services in Lesotho. The ideal candidate will lead a team of support professionals, ensuring clients receive high-quality service that drives business success. This position offers an exciting opportunity to contribute to T-Connect’s mission of empowering businesses through technology.

Key Responsibilities

• Lead and manage the enterprise support team, ensuring efficient delivery of client services.
• Develop and implement support strategies, processes, and standards.
• Oversee incident management, troubleshooting, and resolution of technical issues.
• Foster strong client relationships through regular communication and proactive engagement.
• Monitor performance metrics, generate reports, and identify areas for improvement.
• Provide mentorship, coaching, and development opportunities for team members.
• Ensure compliance with internal policies, industry standards, and regulatory requirements.
• Collaborate with cross-functional teams to align support services with business objectives.

Qualifications and Skills

• A degree in Information Technology, Computer Science, Business Administration, or a related field.
• Proven experience in enterprise support, IT services, or customer success management.
• Strong leadership, problem-solving, and decision-making abilities.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Knowledge of IT service management frameworks (e.g., ITIL) is an advantage.