Enterprise Support Associate – T-Connect

Job Title: Enterprise Support Associate(s)
Company: T-Connect
Location: Lesotho
Application Deadline: 9 June 2025 at 12 PM
Employment Type: Full-Time

About the Role

T-Connect is seeking Enterprise Support Associate(s) to join its team in Lesotho. This role is ideal for proactive, detail-oriented professionals who are passionate about helping businesses succeed by providing exceptional support services. The successful candidate(s) will play a key role in ensuring smooth operations for clients and internal teams.

Key Responsibilities

• Provide technical and administrative support to enterprise clients.
• Assist in resolving customer inquiries, issues, and service requests in a timely manner.
• Monitor and maintain system operations to ensure smooth workflows.
• Collaborate with team members to develop solutions and improve service delivery.
• Maintain accurate records of support activities and client interactions.
• Contribute to process improvements and knowledge sharing within the team.
• Deliver high-quality customer service that aligns with T-Connect’s standards.

Qualifications and Skills

• A diploma or degree in Information Technology, Business Administration, or a related field.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal abilities.
• Proficiency in Microsoft Office and related digital tools.
• Ability to work independently and in a collaborative team environment.
• Previous experience in a customer support or enterprise services role is an advantage.