Call Center Agents

Prestige Furnitures

Vacancy: Call Center Agents
Location: Maseru, Lesotho
Application Deadline: 07 April 2025
Email Applications to: [email protected]

Position Overview

Prestige Furnitures is seeking customer-focused and tech-savvy Call Center Agents to join our dynamic customer service team. The ideal candidates will be the first point of contact for our valued clients, delivering professional, efficient, and solution-driven support across various communication channels.

This is an exciting opportunity to become part of a growing brand where customer experience is at the heart of what we do. If you thrive in fast-paced environments and excel at resolving customer concerns with empathy and precision, we’d love to hear from you.

Key Responsibilities

• Respond to inbound calls from customers with professionalism and a customer-first attitude

• Address customer inquiries, resolve complaints, and provide accurate information regarding products and services

• Communicate with customers via email, live chat, and messaging platforms, ensuring a consistent service experience

• Document all client interactions and maintain accurate records using our CRM system

• Work collaboratively with colleagues to escalate complex issues and deliver seamless support

• Follow internal procedures and ensure compliance with company service standards

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• Maintain a high level of product knowledge to provide informed assistance

• Demonstrate a positive and professional demeanor at all times

Minimum Requirements

• A diploma in communications, customer service, or a related discipline

  
  
  

• At least 1 year of experience in a customer service or call center environment

• Excellent verbal and written communication skills in English and Sesotho

• Ability to manage multiple tasks simultaneously and work under pressure

• Strong problem-solving abilities and a keen eye for detail

  
  
  

• Proficiency in using CRM systems and computer applications such as Microsoft Office

• Flexible availability, including the ability to work evening and weekend shifts

  
  
  

Desired Qualities

• Friendly, empathetic, and patient with a genuine desire to help others

• Adaptable to changes in work processes and schedules

• Results-oriented with a commitment to meeting service standards

• Reliable, accountable, and a team player