SERVICE CONSULTANT – ZMG Isuzu Motor Dealership

Job Opportunity – Service Consultant

Company: ZMG Isuzu Motor Dealership

Location: Lesotho

Position: Service Consultant

Experience Required: Minimum 2 years in a customer-facing role

Education: Diploma (Additional training in automotive technology or customer service is an advantage)

Position Overview

ZMG Isuzu Motor Dealership is seeking a Service Consultant to enhance the customer service experience and act as the key liaison between customers and the service department. This role ensures timely, high-quality service and repairs, helping maintain customer satisfaction and loyalty. The ideal candidate should possess strong communication skills, automotive knowledge, and a customer-focused approach.

Key Responsibilities

Customer Interaction & Service Coordination

• Greet customers, assess their service needs, and provide professional guidance.
• Clearly explain service options, costs, and timelines to customers.
• Efficiently schedule service appointments while managing department workflow.
• Manage vehicle check-ins and ensure pre-delivery inspections meet quality standards.
• Provide repair estimates, secure approvals, and keep customers updated on progress.

Work Order & Documentation Management

• Create and maintain work orders in the Dealership Management System (DMS).
• Document customer concerns, technician recommendations, and repair histories.
• Collaborate with the parts department to ensure availability of necessary components.
• Manage warranty claims and service-related paperwork accurately.

Customer Satisfaction & Retention

• Conduct follow-up calls post-service to assess customer satisfaction.
• Address and resolve customer complaints professionally and efficiently.
• Promote service packages, maintenance plans, and dealership offerings.
• Build and maintain strong customer relationships to enhance retention

Coordination with Service & Technical Teams

• Clearly communicate customer concerns to service technicians for accurate repairs.
• Work closely with the service manager to maintain workflow and efficiency.
• Ensure vehicles are cleaned and ready for timely pickup.

Compliance & Best Practices

• Follow ZMG Isuzu’s service policies and brand standards.
• Ensure compliance with safety and warranty guidelines.
• Stay updated on Isuzu vehicle models, service procedures, and industry advancements.

Qualifications & Experience

• Minimum Education: Diploma (Certification in automotive technology or customer service is an added advantage).
• Experience: At least 2 years in a customer-facing role, with knowledge of vehicle maintenance and repair.

Skills Required:

• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Proficiency in computer systems and service management software.
• Ability to work under pressure in a fast-paced environment.
• Customer-focused approach with attention to quality and service.

About ZMG Isuzu

ZMG Isuzu is Lesotho’s exclusive Isuzu dealership, offering premium automotive solutions to individuals and businesses. We provide a full range of new Isuzu vehicles, including LCVs, SUVs, and CVs, along with genuine parts and expert servicing to ensure customers enjoy reliable performance.

CLICK HERE TO APPLY ONLINE